General conditions
Privacy policy
Legal Notice
1. Identification and scope
This website and its booking engine are operated by Premium Host Punta or PHPunta (hereinafter “PHPunta”), acting as manager, marketer, and operator of short-term rentals offered either on its own behalf or on behalf of property owners, administrators, or lawful holders of the listed properties.
Depending on the property and the applicable operational model, PHPunta may act as a commercial intermediary, operational manager, agent, booking manager, or full-service provider related to the guest’s stay.
Use of the website, submission of inquiries, availability requests, and/or booking confirmation implies acceptance of these General Terms, together with the Privacy Policy, Cookie Policy, and any specific conditions applicable to each property.
2. Nature of published information
Descriptions, photographs, surface areas, equipment, distances, views, services, amenities, and other property-related information are provided for informational purposes and aim to reasonably reflect the property’s characteristics at the time of publication.
However, non-material variations may occur due to updates, maintenance, furniture changes, owner decisions, renovations, weather conditions, third-party service availability, or other circumstances beyond PHPunta’s direct control.
3. Booking process
A reservation shall only be deemed confirmed once the following conditions have been met, as applicable:
a. explicit confirmation of availability;
b. proper identification of the main guest;
c. acceptance of the applicable conditions;
d. full or partial payment as required; and
e. issuance of a confirmation by PHPunta or the authorized booking system.
PHPunta reserves the right to reject booking requests in cases of inconsistent data, operational limitations, prior non-compliance by the guest, specific property restrictions, or reasonable concerns related to safety, coexistence, or regulatory compliance.
4. Prices, currency, and taxes
Published prices may be expressed in U.S. dollars, Uruguayan pesos, or other currencies indicated on the website. Unless otherwise stated, prices refer to the accommodation cost and may exclude additional charges such as processing fees, cleaning, security deposits, taxes, extraordinary consumption, or other duly disclosed items prior to final confirmation.
PHPunta will make reasonable efforts to keep pricing information updated; however, until the booking is confirmed, prices and conditions may be modified without prior notice.
5. Payment methods
Payments may be made through electronic gateways, credit/debit cards, bank transfers, or other payment methods authorized by PHPunta.
The guest warrants that the payment method used belongs to them or has been duly authorized. All transactions are subject to security validations, fund confirmation, anti-fraud checks, and any additional verification required by PHPunta, the payment gateway, or the payment issuer.
6. Security deposit and additional authorizations
For certain properties or bookings, PHPunta may require a security deposit, pre-authorization, temporary hold, documentary guarantee, or equivalent mechanism to cover damages, missing items, extraordinary consumption, breaches, fines, or additional costs attributable to the guest or accompanying persons.
The conditions of such guarantee — amount, modality, release timeframe, and retention scenarios — will be communicated before or during the booking process.
7. Check-in, check-out, and identification
Check-in and check-out times will be those communicated for each reservation or property and must be respected for operational coordination.
The main guest must provide accurate information and, when requested, proof of identity, list of occupants, contact details, and other reasonably necessary information for managing the stay.
PHPunta may deny access or cancel the reservation if:
a. the guest’s identity does not match the reservation;
b. undeclared occupants are detected;
c. maximum occupancy is exceeded;
d. there are reasonable indications of improper use of the property; or
e. required documentation or payments are not fulfilled.
8. Permitted use of the property
Guests must use the property and its facilities diligently, responsibly, and in accordance with its intended purpose, respecting at all times:
a. maximum occupancy limits;
b. coexistence and behavioral rules;
c. building, neighborhood, or complex regulations;
d. safety guidelines; and
e. operational instructions provided by PHPunta.
Unless expressly authorized in writing, the following are prohibited:
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parties, events, or mass gatherings;
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subletting or transferring occupancy;
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accommodating undeclared persons;
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illegal, disruptive, dangerous, or immoral activities;
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improper handling of installations;
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bringing pets when not permitted;
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smoking in prohibited areas.
Non-compliance may result in immediate termination of the stay, retention of payments, loss of the security deposit, and claims for damages.
9. Property condition, damages, and observations
Guests must report any relevant observations regarding the property’s condition within a reasonable time after check-in. In the absence of timely notice, the property shall be presumed to have been received in adequate condition, unless proven otherwise.
Guests shall be liable for damages, missing items, breakages, excessive dirtiness, abusive use, loss of keys or access devices, fines, or additional costs caused by themselves or associated persons.
10. Services, equipment, and contingencies
PHPunta will make reasonable efforts to deliver the property in proper condition. However, it does not guarantee uninterrupted continuity of services beyond its direct control, including electricity, water, internet, cable or streaming, gas, elevators, building amenities, or third-party public or private services.
PHPunta shall also not be responsible for issues arising from weather, nearby construction, external noise, general outages, force majeure, authority actions, or events beyond reasonable control.
11. Guest cancellations
Unless specific conditions apply, the general policy is:
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more than 7 days before check-in: 50% refund for low season reservations (April to November);
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less than 7 days before check-in: non-refundable.
Stricter conditions may apply for high season, special dates, promotional bookings, long stays, or specific properties.
Early departures, no-shows, voluntary reductions, or cancellations after check-in shall not entitle guests to refunds unless expressly agreed by PHPunta.
12. Exceptional modifications or cancellations
If due to extraordinary circumstances, force majeure, operational impossibility, incident, or unforeseen unavailability the property cannot be delivered as agreed, PHPunta may:
a. offer an alternative property of reasonably equivalent or superior characteristics;
b. reschedule the booking; or
c. refund amounts legally or contractually due.
Unless gross negligence or willful misconduct exists, such situations shall not generate liability for loss of profits, indirect damages, relocation costs, or additional compensation.
13. Limitation of liability
To the fullest extent permitted by law, PHPunta shall not be liable for lost, forgotten, or stolen items; accidents resulting from imprudent use; damages caused by unrelated third parties; service interruptions outside its control; or subjective expectations not expressly guaranteed.
14. Communications
The guest agrees that communications related to inquiries, bookings, stay management, incidents, payments, modifications, and post-stay matters may be conducted via email, WhatsApp, phone, SMS, or other reasonable channels.
15. Data protection
Personal data processing shall be governed by the Privacy Policy available on this website and applicable regulations.
16. Applicable law and jurisdiction
These General Terms shall be governed by the laws of the Oriental Republic of Uruguay. Any dispute shall be submitted to the competent courts in accordance with applicable regulations.
1. What are cookies
Cookies are files or data storage and retrieval devices that are downloaded to the user’s device when accessing certain websites. They allow the website to remember information about the visit, recognize the user, improve their experience, analyze browsing habits, and optimize the website’s performance.
2. What types of cookies this site uses
This site may use both first-party and third-party cookies, including:
a. Technical or necessary cookies
These are essential for the basic functioning of the website, navigation, security, session management, access to specific areas, and the use of the booking engine.
b. Preference or personalization cookies
These allow the website to remember settings such as language, device type, browsing preferences, or other parameters that enhance the user experience.
c. Analytics or measurement cookies
These help quantify visits, measure interaction with the website, understand usage patterns, and improve website content, usability, and overall performance.
d. Advertising or marketing cookies
These may be used to display more relevant content or advertisements, measure campaign performance, create audiences, conduct remarketing activities, or understand the origin of commercial conversions.
3. Purpose of using cookies
Cookies used on this site may serve, among others, the following purposes:
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to enable proper navigation and functioning of the website;
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to facilitate the search and booking process;
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to remember user preferences;
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to analyze traffic and browsing behavior;
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to measure the effectiveness of advertising campaigns;
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to improve content, services, and website performance;
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to strengthen security measures and fraud prevention.
4. Third-party cookies
Some cookies may be installed by third parties providing technological services related to the website or the booking engine, such as analytics tools, payment gateways, advertising integrations, booking platforms, media players, maps, forms, or support services.
The use of such cookies by third parties is governed by their own policies.
5. Cookie management
Users can configure their browsers to accept, block, limit, or delete cookies. Disabling certain cookies may affect the normal functioning of the website or partially or completely prevent access to certain services, including the booking process.
6. Consent
Where applicable, continued navigation on this website and acceptance of cookie settings imply the user’s consent to their use under the terms described herein.
7. Modifications
PHPunta may update this Cookie Policy when necessary due to legal, regulatory, technical, or operational changes. Users are advised to review this section periodically.
Click here to change your cookie settings.
1. Introduction
At Premium Host Punta (“PHPunta”), we value the privacy of individuals who interact with our website, booking engine, forms, communication channels, and services. This Privacy Policy describes how we collect, use, store, share, and protect the personal data of guests, potential guests, property owners, prospective property owners, and other users connected to our business activities.
Our objective is to process personal data in a transparent, lawful, proportionate, and secure manner, in accordance with applicable regulations and the operational needs of our short-term rental management, property administration, marketing, customer service, and business activities.
2. Data controller
The data controller for personal data collected through this website is Premium Host Punta / PHPunta.
3. Scope of application
This policy applies to personal data processed by PHPunta relating to:
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individuals who browse or interact with the website;
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users requesting availability or making reservations;
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guests and accompanying persons as required for the stay;
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property owners or prospective owners inquiring about our services;
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individuals contacting us via forms, WhatsApp, email, or social media;
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users subscribing to commercial communications;
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individuals participating in promotional campaigns, surveys, or marketing actions.
4. Categories of personal data collected
Depending on the nature of the interaction, PHPunta may collect and process the following categories of data:
a. Identification data
Full name, identification document, nationality, date of birth, signature, document image where necessary, and other reasonably required identification data.
b. Contact data
Email address, telephone number, WhatsApp, address, city, country of residence, or other contact details provided by the user.
c. Booking and stay data
Check-in and check-out dates, property consulted or booked, number of guests, preferences, booking history, incidents, extraordinary consumption, operational notes, and data necessary for accommodation management.
d. Transactional data
Information related to payments, billing status, refunds, guarantees, payment methods, and commercial transaction data. Sensitive financial information may be processed directly by specialized third parties.
e. Commercial and acquisition data
Information provided in inquiry forms, property valuation requests, owner acquisition forms, advertising campaigns, sales conversations, and commercial follow-up processes.
f. Browsing data
IP address, device identifiers, browser, operating system, language, visited pages, browsing duration, traffic source, cookies, and interaction events.
g. Communication data
Content of messages, emails, chats, calls, audio messages, forms, or any communication maintained with PHPunta through physical or digital channels.
5. Data collection methods
Personal data may be obtained:
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directly from the data subject when submitting forms, making reservations, inquiries, or communications;
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from third parties involved in the booking operation where necessary and lawful;
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from technological platforms integrated with the website or booking engine;
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through marketing campaigns, advertising actions, or acquisition forms;
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through website usage via cookies or similar technologies;
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from property owners, administrators, or intermediaries where required for stay coordination or commercial operations.
6. Purposes of processing
PHPunta processes personal data for one or more of the following purposes:
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managing inquiries and requests;
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managing reservations and guest stays;
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managing relationships with property owners or prospective owners;
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administering payments, collections, refunds, and guarantees;
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improving website functionality and service quality;
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sending commercial communications in compliance with applicable law;
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complying with legal obligations and protecting rights.
7. Legal basis for processing
Processing may be based on:
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execution of pre-contractual or contractual measures;
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data subject consent where applicable;
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compliance with legal obligations;
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legitimate interest in managing operations, improving services, ensuring security, and conducting reasonable commercial activities.
8. Data sharing
PHPunta may share personal data with:
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property owners or administrators;
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technology providers (booking engine, CRM, hosting, analytics, communication tools);
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operational service providers (check-in staff, maintenance, cleaning, support);
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payment gateways and financial institutions;
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public authorities where legally required.
PHPunta does not sell personal data as an independent business activity.
9. International transfers
Some technological providers may process data outside the user’s country. PHPunta seeks providers that maintain reasonable security and confidentiality standards.
10. Data retention
Personal data will be retained for as long as necessary to fulfill the purpose of collection, manage contractual relationships, address potential claims, comply with legal obligations, and protect legitimate business interests.
11. Security
PHPunta implements reasonable technical and organizational measures to protect personal data. Absolute security cannot be guaranteed.
12. Payments and financial data
Sensitive payment data may be processed directly by third-party providers. PHPunta does not necessarily store full card or banking details unless strictly required.
13. Commercial communications
Users may receive commercial communications related to PHPunta services. They may opt out at any time.
14. Minors
Services are not intended for minors acting independently. When minors are involved in reservations, a responsible adult is assumed.
15. Data subject rights
Users may request access, rectification, erasure, objection, or other rights in accordance with applicable law.
16. Cookies
The website uses cookies and similar technologies. See the Cookie Policy for details.
17. Policy updates
PHPunta may update this policy as needed.
18. Contact
Users may contact PHPunta through the website’s contact channels.
1. Website ownership
This website is operated by Premium Host Punta or PHPunta.
For legal, commercial, or website-related inquiries, users may contact us through the contact channels provided on this website.
Tax ID (RUT): 220520320015
MINTUR Registration No.: 2011
2. Purpose
The purpose of this website is to provide information about properties, short-term rental management services, reservations, guest support, property owner acquisition, commercial content, and other services related to PHPunta’s business activities.
3. Acceptance and use of the website
Accessing and using this website grants the status of user and implies acceptance of this Legal Notice, as well as any other policies and conditions published on the website.
Users agree to use the website lawfully, diligently, and in good faith, refraining from actions that may affect the rights of PHPunta, property owners, other users, or third parties.
4. Intellectual and industrial property
All content on this website, including but not limited to texts, trademarks, trade names, logos, designs, photographs, videos, graphic materials, databases, website structure, content selection, source code, and other elements, is owned by PHPunta or lawfully used under license, authorization, or contractual relationship with their respective rights holders.
Reproduction, distribution, transformation, public communication, extraction, reuse, or total or partial exploitation of website content is strictly prohibited without prior written authorization, except where permitted by applicable law.
5. Accuracy of information
PHPunta strives to ensure that the information published on this website is reasonably accurate, up-to-date, and useful. However, PHPunta does not guarantee the complete absence of errors, omissions, outdated information, or interruptions, and reserves the right to modify content, availability, pricing, services, design, structure, and functionalities at any time without prior notice.
6. Third-party links
This website may contain links to third-party websites, platforms, or services. These links are provided solely for informational or functional purposes. PHPunta does not control and assumes no responsibility for the content, policies, availability, security, or practices of such third parties.
7. Liability
To the fullest extent permitted by applicable law, PHPunta shall not be liable for damages arising from:
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technical failures of the website or third-party services;
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interruptions, viruses, cyber-attacks, or technological incidents;
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improper use of the website by the user;
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decisions made by users based on the information published;
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temporary unavailability of the website or booking engine.
Nothing in this section shall exclude liabilities that cannot be limited by law.
8. Data protection
The processing of personal data through this website shall be governed by the Privacy Policy published herein.
9. Applicable law
This Legal Notice shall be governed by the laws of the Oriental Republic of Uruguay.